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Business
Intelligence News
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Siterix Communications' Customer Care & Billing Market Research News offers you an overview of the latest research reports published by our numerous business intelligence sources for this market segment.
Selling Contact Center Technology in Western Europe Western European countries are characterized as early adopters of contact center technologies. This has led analysts to view this region as saturated with very little room to move: Datamonitor predicts an agent position CAGR of just 3% from 2004 to 2009. But, Western Europe plays a dominant role in EMEA; it may be growing modestly, but it still represents the bulk of the region's technology spend.
Contactless Payments 2006
To Steer Or Not To Steer? That's Not The Question This report explores the topic of cardholder steering, the process by which card issuers and merchants seek to influence consumers' choice of payment vehicles. In today's environment, "steering" often connotes "PIN-steering," the process by which merchants influence consumers' choice of PIN over signature debit. In reality, steering encompasses a wide array of techniques, including card issuer steering techniques can be thought of as shaping consumer intentions before the sale, merchant steering techniques, on the other hand, have the advantage of immediacy of shaping choice at the point-of-sale.
Selling Contact Center Technology in Asia Pacific The expansion in demand for products and services in Asia Pacific, combined with the increase in offshoring, will lead to the expansion of APs in the region. The brief describes how contact center vendors can exploit this unique growth opportunity and the issues they will need to take heed of.
Americas Customer Relationship Management Applications 2006-2010 Forecast by Vertical Market This IDC study presents the latest forecast of customer relationship management (CRM) software revenue segmented by 18 vertical markets and 4 company size categories for 2006-2010 in the Americas region.
Clientless Remote Support Services Market This IDC study reviews the current leading players in the clientless remote support market. This market is characterized by software or hardware solutions that enable an IT support professional to remotely control an end user's PC without having any software already installed on that device. Eliminating the requirement that the end user already have client software installed differentiates these solutions from previous generation of remote support tools.
Selling Contact Center Technology The expansion in demand for products and services in Central and Eastern Europe, combined with the increase in offshoring, will lead to the expansion of APs in the region. The brief describes how contact center vendors can exploit this unique growth opportunity and the issues they will need to take heed of.
Selling Contact Center Technology The lion's share of contact center spending has mostly come from the financial services industry. Yet, global financial sector spend will increase at a rate of 3.5% from '04 to '09 and this spending pattern will be concentrated in North America and EMEA. This brief looks at how vendors can capitalize on this in a mature market.
Central America Call Center Report 2007 This report on the Central America Contact Center market complements the Zagada Institute's earlier published Caribbean Call Center Report and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in the nearshore, and India and the Philippines in the offshore markets. Site location costs and vendor capabilities are evaluated from the backdrop of telecommunication, political and bilingual agent education preparedness. The key challenges facing the Central America call center industry are outlined and gives U.S. and international companies a key sourcing and executive briefing document on the region.
Copyright © 2007 Siterix Communications. All Rights Reserved |
